Centre for Canadian Language Benchmarks (CCLB)

Lesson Plan 22: Local Tour Guide (2005)

Deliver a narrative about a local tourist site

This lesson plan teaches learners how to deliver a prepared commentary of a local tourist site. It is the third of three lesson plans created to assist local tour guides give effective site tours. Prepared by ESL (English as a Second Language) teachers, it is geared to well-educated individuals who had careers in the tourism industry. Suggested teacher resources and classroom materials are listed.

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Added: 
2010-01-26

Lesson Plan 21: Local Tour Guide (2005)

Give effective Site Tours

This lesson plan teaches the use of graphic organizers to develop oral presentations. It is the first of three lessons created to assist local tour guides give effective site tours. Prepared by ESL (English second language) teachers, it is geared to well-educated individuals who had careers in the tourism industry. Suggested teacher resources and classroom materials are listed.

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Added: 
2010-01-20

Lesson Plan 20: Retail Sales Associate (2 of 2) (2005)

Interact with the three customer types in a Retail setting

This lesson plan teaches retail sales associates to interact with the three customer types in a retail setting - those with security needs, social needs and results needs. It is the second of two lesson plans created to improve customer service skills. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience.

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Added: 
2010-01-20

Lesson Plan 19: Retail Sales Associate (1 of 2) (2005)

Identify the three customer types

This lesson plan teaches retail sales associates to identify three customer types - those with security needs, social needs and results needs. It is the first of two lesson plans created to teach improved customer service in a retail setting. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience.

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Added: 
2010-01-20

Lesson Plan 18: Customer Service Representatives - Financial Services (2005)

Determine eligibility for a Bank Loan

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to review bank lending practices in order to determine the eligibility for a bank loan.

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Added: 
2010-01-13

Lesson Plan 17: Customer Service Representatives - Financial Services (2005)

Fill in deposit slips, explain changes in rates and calculate foreign exchange rates

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services.

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2010-01-13

Lesson 16: Customer Service Representatives - Financial Services (2005)

Give advice and respond about Bank Accounts and Service Fees

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to give advice and respond to questions about bank accounts and service fees.

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Added: 
2010-01-06

Lesson 15: Customer Service Representatives - Financial Services (2005)

Provide information and instructions to clients for daily bank transactions

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to provide information and instruction to clients for daily banking transactions.

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Added: 
2010-01-06

Lesson 14: Labourers in Processing, Manufacturing & Utilities (2005)

Reading a bulletin on back safety

This lesson plan teaches safety in the workplace for front line labourers in Processing, Manufacturing and Utilities. The lesson task, prepared by ESL (English as a Second Language) teachers, is to read a bulletin on back safety. Suggested teacher resources and classroom materials are listed.

The two Essential Skills required are: Oral Communication, and Reading.

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Added: 
2010-01-06

Lesson 13: Taxicab Driver (2005)

Reading a road map to find locations

This is the second of two lesson plans that teach map reading. The lesson task, prepared by ESL (English as a Second Language) teachers, is to read a road map to plot a route. This class could be taught as part of a training program for new cab drivers, or as a regular ESL class as an exercise in map reading and becoming familiar with a city. Suggested teacher resources and classroom materials are listed.

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Added: 
2010-01-06

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