Centre for Workplace Skills (CWS)

This brief document looks at how a tour operator based in Saint John, New Brunswick, has strengthened learning opportunities for its employees.

This document looks at how one company saw employee satisfaction increase as a result of a new approach to training and development.

Assumption Life, based in Moncton, New Brunswick, is a major provider of insurance and financial services. In 2001, the company had a modest training budget and was seeing little return on that investment.

This report summarizes common traits identified in work-related learning programs successfully implemented at 45 Canadian and international small and medium-sized enterprises (SMEs).

The goal of this project was to identify existing organizational needs assessment (ONA) tools and to determine whether they are currently being used by small and medium-sized enterprises (SMEs). The project included a literature review; a broad scan of Canadian organizations and national training-related networks; and focus groups and interviews.