Judith Hayes

This document is one in a series of seven workbooks designed to help new and potential employees in the gaming industry develop their essential skills.

This workbook is part of a series developed during a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries.

The first section of the workbook offers a review of thinking skills in general, touching on such topics as thinking critically; making decisions; solving problems; and finding information.

This document is one in a series of seven workbooks designed to help new and potential employees in the gaming industry improve their essential skills.

The workbook is divided into two sections. The first is a review of the general skills needed to work with other people, including communicating effectively; giving and receiving feedback; working on a team; and demonstrating professionalism.

This workbook is part of a series developed during a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries.

The first section focuses on general Oral Communication skills, including communicating with professionalism; listening effectively; using non-verbal communication; speaking with clarity; responding effectively in difficult situations; and contributing to meetings.

This document is one in a series of seven workbooks designed to help new and potential employees in the gaming industry improve their essential skills.

This workbook is one in a series developed during a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries. While the focus of the project involved meeting the training needs of Aboriginal or new Canadians, the material is relevant to any potential or new employees in the gaming industry.

This workbook is part of a series developed through a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries. While the project focused on meeting the training needs of Aboriginal or new Canadians, the material could be relevant for any new or potential employees in the gaming industry.