Kristin Acker

Call Centre Curriculum: Practitioner (2004)

This practitioner’s guide, part of a series of Essential Skills occupational curricula developed by Quinte Literacy Group and Literacy Link Eastern Ontario (LLEO) for adult upgrading programs, complements the material contained in the corresponding learner’s document.

Get resource
Added: 
2011-10-05

Call Centre Curriculum: Learner (2004)

This document is one of a series of Essential Skills occupational curricula developed for use in adult upgrading programs. There is a corresponding guide for practitioners.

The authors have divided the material into six modules: an introduction to call centres; professionalism; customer service; telephone skills; computer skills; and health and safety.

Get resource
Added: 
2011-10-05
© 2021 Copian Library