Paul Holmes

This document is one of three resources prepared by Alberta Workforce Essential Skills (AWES), a nonprofit organization dedicated to building an adaptable and innovative workforce. It can be used with the participant workbook and the facilitator guide for face-to-face training in workshops, or it can be used on its own by organizations with limited opportunities for training.

This workbook is part of a set of three resources designed to reduce misunderstandings and workplace friction in culturally and linguistically diverse organizations. It is accompanied by a facilitator’s guide and a resource guide.

This facilitation guide is one of a set of three resources designed to help culturally and linguistically diverse organizations function better. The goal is to improve productivity and employee satisfaction by reducing misunderstandings and workplace friction.

The manual begins by setting out general learning outcomes: understanding Canadian workplace safety policy; practising pronunciation clarity; learning about working in a multicultural organization; and expanding idiomatic and industry-specific vocabulary.

This guide is designed to help employers set up and deliver their own English in the Workplace (EWP) programs. It discusses how differences in language, culture and level of integration into the community can affect workplace safety, productivity and retention rates.

This manual is designed to provide both experienced and first-time English in the Workplace Program (EWP) facilitators with a ready-to-use curriculum and training guide that introduces workers from outside Canada to concepts of safety, pronunciation clarity, cultural awareness and other essential workplace skills.