Government of Canada's Sector Council Program

Team Approach [Video – 5:57] (2008)

This video is part of the Emerit professional training program developed by the Canadian Tourism Human Resource Council (CTHRC).

The narrators explain that success in tourism relies on everyone accepting the team approach, which means putting the good of the team ahead of one’s personal feelings. Team work requires respect, negotiating skills, and good communication.

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Added: 
2012-11-02

Selling Techniques [Video – 7:46] (2008)

This video is one of the resources prepared as part of the Emerit professional training program developed by the Canadian Tourism Human Resource Council (CTHRC).

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2012-10-15

Handling Complaints [Video – 8:02] (2008)

This video explores the importance of handling complaints effectively in the hospitality industry.

The narrators discuss potential causes for complaints, including bad service, poor quality, and unavailability of a product. They point out that complaints can actually improve business by helping to identify problem areas. If patrons don’t complain, the problem can reoccur, business will be lost, and the firm’s reputation may suffer.

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2012-10-11

Establishing Rapport [Video - 6:39] (2008)

This video is one of the resources prepared as part of the Emerit professional certification program developed by the Canadian Tourism Human Resource Council (CTHRC).

Here, the focus is on communication and the importance of tourism workers establishing rapport with customers. The narrators point to three steps that can be used to establish rapport: anticipation; introduction; and connection.

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2012-10-04

Who Does What in Foreign Credential Recognition (2010)

An Overview of Credentialing Programs and Services in Canada

This document provides an overview of Foreign Credential Recognition (FCR), which is the process of verifying education, training and job experience obtained in another country and comparing it to the standards established for Canadian professionals.

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Added: 
2012-09-06

Older Workers as Important Labour Force Participants (2011)

A Discussion Paper

Canada faces shortages of skilled workers in many sectors. This discussion paper examines the potential for easing those shortages by improving the rates of retention and re‐engagement of older workers.

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2012-09-05

Skills Agenda (2010)

Helping the Economic Recovery

This document brings together a number of articles that deal with the tools, programs and resources developed and delivered by Canada’s sector councils. Sector councils are industry-led partnership organizations that address skills development issues and implement solutions in key sectors of the economy.

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Added: 
2012-08-30

Skills Development in the North...And How Sector Councils Can Help (2011)

This paper was prepared for sector councils and other labour market stakeholders with an interest in exploring skills development in Canada’s three territories. It introduces readers to a number of key issues that are priorities for the North and provides information about some sector councils that are working on solutions to the challenges faced.

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Added: 
2012-08-23

International Perspectives on Labour Market Intelligence (2012)

This document was authored by The Alliance of Sector Councils (TASC) and published by the International Network of Sector Skills Organizations (INSSO).

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Added: 
2012-06-14

Skills Agenda: Helping the Economic Recovery (2010)

This is a compilation of articles commissioned by The Alliance of Sector Councils (TASC) to provide an overview of the tools, programs and resources developed and delivered by Canada’s sector councils.

The material is grouped according to four themes: job-ready education; supporting diversity; training, standards, and labour market intelligence (LMI); and international comparisons.

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Added: 
2011-12-16

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