This document is one in a series of seven workbooks designed to help new and potential employees in the gaming industry improve their essential skills.

The workbook is divided into two sections. The first is a review of the general skills needed to work with other people, including communicating effectively; giving and receiving feedback; working on a team; and demonstrating professionalism.

In the second section, practice exercises are organized by specific gaming and casino job families. For example, the section on casino security uses security-related events as the basis for exercises that focus on being a team player and handling difficult situations.

The series grew out of a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries, aimed at helping potential employees who are Aboriginal or new Canadians.

The workbooks are available for download by clicking here: http://www.gamingcentreofexcellence.ca/essentialskills/downloadableresources.cfm.