Casino Thinking Skills: Essential Skills for the Gaming Industry (2010)

This workbook is part of a series developed during a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries.

The first section of the workbook offers a review of thinking skills in general, touching on such topics as thinking critically; making decisions; solving problems; and finding information.

The second section consists of a variety of practice exercises, organized by specific gaming and casino “job families.” For instance, the chapter on slot machines and electronic gaming includes exercises to help learners practise skills required to decide when and how to suggest responsible gaming practices and resources to guests; deal with guests’ complaints and difficult situations such as payment disputes; and deal with problems with equipment and computer systems.

The seven workbooks in the series are available for download at this address: http://www.gamingcentreofexcellence.ca/essentialskills/downloadableresources.cfm.

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Added: 
2012-03-05
APA citation
Canadian Gaming Centre of Excellence, Judith Hayes and Dayna Hinkel. Casino Thinking Skills: Essential Skills for the Gaming Industry 2010. Web. 8 Jul. 2020 <http://en.copian.ca/library/learning/cgce/casino_thinking_skills/casino_thinking_skills.pdf>
Canadian Gaming Centre of Excellence, Judith Hayes & Dayna Hinkel (2010). Casino Thinking Skills: Essential Skills for the Gaming Industry. Retrieved July 8, 2020, from http://en.copian.ca/library/learning/cgce/casino_thinking_skills/casino_thinking_skills.pdf
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