Hospitality Industry Serves up Essential Skills Training - Case Study [Videos] (2012)

This resource combines text and short videos to explain why Essential Skills training is vital in the hospitality industry, and to show how two hotels are meeting that challenge through their training and recruitment strategies.

The authors point out that job descriptions in the hospitality sector have changed drastically. Many jobs once considered low-skilled now require computer skills and the ability to understand complicated documents.

As well, many recent immigrants find jobs in this sector, and they may need training in English as a Second Language (ESL).

Representatives of two hotels, one in Toronto, Ontario, and the other in Victoria, British Columbia, explain how they have developed partnerships with unions and community organizations to provide workplace training.

The benefits to the hotels include reduced staff turnover, while employees find that training helps them earn promotions to better jobs within the organization.

This resource is part of a series of case studies developed by ABC Life Literacy Canada to promote successful workplace education programs across Canada.

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Added: 
2012-11-28
APA citation
. Hospitality Industry Serves up Essential Skills Training - Case Study [Videos] 2012. Web. 30 Nov. 2022 <http://en.copian.ca/library/multimedia/abc_llc/case_studies_workplace/hospitality.htm>
(2012). Hospitality Industry Serves up Essential Skills Training - Case Study [Videos]. Retrieved November 30, 2022, from http://en.copian.ca/library/multimedia/abc_llc/case_studies_workplace/hospitality.htm
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