Approaches to Service Coordination (2011)

This document offers a discussion and analysis of four possible approaches to service coordination to meet the complex needs of Literacy and Basic Skills (LBS) students in Ontario communities. The document was prepared by the Ontario Literacy Coalition, now known as Essential Skills Ontario (ESO).

The four approaches presented are case management; inter-agency cooperation; integrated programming; and community-wide planning.

The authors conclude that coordinating services using a case management approach is likely to be most effective and, on balance, the challenges to adopting this approach can be addressed with current resources. The results of using this approach can be relatively easy to measure and report.

Most important, they add, there is widespread consensus that a case management approach is a key factor in the success of harder‐to‐serve learners and those likely to benefit from additional supports.

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APA citation
Ontario Literacy Coalition (OLC). Approaches to Service Coordination 2011. Web. 31 Jan. 2023 <>
Ontario Literacy Coalition (OLC) (2011). Approaches to Service Coordination. Retrieved January 31, 2023, from
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