This Quality Self-Assessment (QSA) Tool was developed by the Community Adult Learning Services (CALS) branch of New Brunswick’s Department of Post-Secondary Education Training and Labour (PETL). It is part of a commitment to quality assurance outlined in the province’s 2009 adult literacy strategy.

The assessment tool is organized around eight elements of program and service delivery: management; planning; resources; social inclusion and respect for diversity; human resources; delivery; partnerships; and transparency and continuous improvement. Under each element, there is a list of quality indicators, which can be rated from one to four.

The authors suggest that the quality self-assessment process should be undertaken every other year, and does not necessarily have to be undertaken all at once.