Measuring Productivity in the Service Sector (2009)

In this study, the authors examine the literature about the difficulties of measuring productivity in the service sector in general, and in the tourism /hospitality industry in particular.

There are many reasons offered to explain the low productivity and productivity growth slowdown in the service sector, the authors note. The unsatisfactory definition of service productivity and measurement errors are mostly to blame.

The lack of accuracy in measuring productivity in the service sector makes the management and monitoring of productivity in that sector much more difficult. As a result, improvement of the measurement of productivity in the service sector is helpful for increasing productivity growth.

This study is published by the University of Guelph and the Canadian Tourism Human Resource Council (CTHRC). To get more information about the CTHRC, please click here: http://www.cthrc.ca.

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2013-01-10
APA citation
David Prescott and Xiaofeng Li. Measuring Productivity in the Service Sector 2009. Web. 4 Dec. 2022 <http://en.copian.ca/library/research/cthrc/measuring_productivity_service_sector/measuring_productivity_service_sector.pdf>
David Prescott & Xiaofeng Li (2009). Measuring Productivity in the Service Sector. Retrieved December 4, 2022, from http://en.copian.ca/library/research/cthrc/measuring_productivity_service_sector/measuring_productivity_service_sector.pdf
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