Approaches to Service Coordination (2011)

This document offers a description and comparative analysis of possible approaches to service coordination for Employment Ontario (EO) to help achieve the vision of a comprehensive system that breaks down barriers between programs and better integrates the supports that clients require to be successful in their training.

The author and his team examined four possible approaches to service coordination: case management, inter-agency cooperation, integrated programming, and community‐wide planning. They consulted a broad range of Literacy and Basic Skills (LBS) practitioners throughout the province; reviewed literature on best practices in Canada and in other countries; and conducted interviews with representatives from Workforce Literacy and Essential Skills (WLES) projects. Based on their findings, the author concludes that coordinating services using a case management approach is likely to be most effective, and the challenges to adopting this approach can, on balance, be addressed with current resources

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APA citation
Norman S. Rowen. Approaches to Service Coordination 2011. Web. 2 Jul. 2022 <>
Norman S. Rowen (2011). Approaches to Service Coordination. Retrieved July 2, 2022, from
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