Creating Literacy Friendly Environments - Introduction (2009)

The need to create literacy friendly environments was a key focus of the Widening Access for Adult Literacies project, carried out in Edmonton, Alberta, from 2006 to 2009.

In this document, the author encourages literacy agencies to look at themselves through the eyes of an adult with low literacy skills to decide whether theirs is a friendly environment. Factors to consider include the agency’s premises, including signage and furniture; the attitude and communication style of staff; and the procedures and policies for dealing with potential clients.

The author also provides details of a “literacy makeover” on an Edmonton community agency to make it more welcoming.

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APA citation
Michael Wallace. Creating Literacy Friendly Environments - Introduction 2009. Web. 6 Feb. 2023 <>
Michael Wallace (2009). Creating Literacy Friendly Environments - Introduction. Retrieved February 6, 2023, from
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