Case Study: Bayshore Home Health - Basic Skills Development (2012)

This document, one of a series of case studies prepared by the Literacy Coalition of New Brunswick (LCNB), looks at how one branch of a national company helped home-support workers improve their computer skills in order to deal with changes in the workplace.

Bayshore Home Health had decided to implement new computer-based programs for employee scheduling and time sheets, and for accessing shift schedules. Familiarity with computers was considered a key ingredient in dealing with the new systems and preventing staff turnover, but about half of the employees did not possess the computer skills required to use the new systems.

Staff participated in six weeks of Workplace Essential Skills (WES) training, focusing on basic computer skills, document interpretation and usage, communication, literacy, and numeracy.

The authors report that participation in WES training was excellent, and employees showed an average 35-percent increase in Essential Skills as a result of the training.

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Added: 
2013-04-04
APA citation
Literacy Coalition of New Brunswick (LCNB). Case Study: Bayshore Home Health - Basic Skills Development 2012. Web. 23 Oct. 2020 <http://en.copian.ca/library/learning/lcnb/cs_bayshore/cs_bayshore.pdf>
Literacy Coalition of New Brunswick (LCNB) (2012). Case Study: Bayshore Home Health - Basic Skills Development. Retrieved October 23, 2020, from http://en.copian.ca/library/learning/lcnb/cs_bayshore/cs_bayshore.pdf
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