Aquila Tours - Ensuring that Work & Learning are Fun (2013)

Case study

This brief document looks at how a tour operator based in Saint John, New Brunswick, has strengthened learning opportunities for its employees.

Recognizing the link between the personal growth of employees and the business growth of the company, the president of Aquila Tours has made learning and team-building core elements of its operations. Employees participate in industry learning, and the company holds regular teambuilding events and workshops that contribute to the development of employees’ industry knowledge and enhanced team spirit. Less formally, the company supports a variety of mentoring activities.

The company makes special efforts to include employees in the development of budgets, business and marketing plans, annual reports, and other strategic documents.

Every year since 1994, the company has increased profits, even during tough times for the tourism industry as a whole. Staff turnover rates are very small, especially given that the industry relies to a large extent on part-time, seasonal labour.

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Added: 
2013-04-23
APA citation
Centre for Workplace Skills (CWS). Aquila Tours - Ensuring that Work & Learning are Fun 2013. Web. 20 May. 2022 <http://en.copian.ca/library/research/lcnb/cs_aquila_tours/cs_aquila_tours.pdf>
Centre for Workplace Skills (CWS) (2013). Aquila Tours - Ensuring that Work & Learning are Fun. Retrieved May 20, 2022, from http://en.copian.ca/library/research/lcnb/cs_aquila_tours/cs_aquila_tours.pdf
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