Case Study: WES Training at Wendy's Restaurants of Fredericton (2013)

This document features testimonials from both the employer and an employee of the Wendy’s fast-food restaurants in Fredericton, New Brunswick, about the benefits of Workplace Essential Skills (WES) training.

The general manager explains that the company has completed its second WES program, offered through the province’s Department of Post-Secondary Education, Training and Labour (PETL). The benefits for the company include improved morale; a significant reduction in staff turnover; and better results for recruitment initiatives.

The employee found that the WES training resulted in improved communication skills, and led to a promotion to shift supervisor.

The document is part of a series of case studies prepared by the Literacy Coalition of New Brunswick (LCNB).

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Added: 
2013-04-30
APA citation
Literacy Coalition of New Brunswick (LCNB). Case Study: WES Training at Wendy's Restaurants of Fredericton 2013. Web. 24 Nov. 2020 <http://en.copian.ca/library/learning/lcnb/cs_wes/cs_wes.pdf>
Literacy Coalition of New Brunswick (LCNB) (2013). Case Study: WES Training at Wendy's Restaurants of Fredericton. Retrieved November 24, 2020, from http://en.copian.ca/library/learning/lcnb/cs_wes/cs_wes.pdf
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