Case Study: Tourism Industry Association of New Brunswick - Build your business...build your employees with Essential Skills Training (2012)

This case study looks at the participation of the Tourism Industry Association of New Brunswick (TIANB) in a pan-Canadian research project called UpSkill. The goal of the project is to determine the impact of Essential Skills training on the accommodation sector, with specific reference to front desk agents, housekeeping room attendants, servers, and line cooks.

In New Brunswick, assessments were completed for more than 100 employees in eight hotels. The results showed that Essential Skills gaps existed across the sector, irrespective of education, gender, age or cultural demographics.

Training was developed and embedded in occupation-specific curriculum. With just 15 hours of training, noticeable improvements were achieved in the Essential Skills of working with others, document use, and communication.

Organizers found that the best way of delivering the training has been two full-day sessions during paid work hours. This allows employees to be committed to training, without being concerned about work-related issues during this time.

Future programs will be based on a 30-hour Essential Skills training program.

The case study is part of a series prepared by the Literacy Coalition of New Brunswick (LCNB).

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Added: 
2013-06-04
APA citation
Literacy Coalition of New Brunswick (LCNB). Case Study: Tourism Industry Association of New Brunswick - Build your business...build your employees with Essential Skills Training 2012. Web. 24 Nov. 2020 <http://en.copian.ca/library/learning/lcnb/cs_tourism/cs_tourism.pdf>
Literacy Coalition of New Brunswick (LCNB) (2012). Case Study: Tourism Industry Association of New Brunswick - Build your business...build your employees with Essential Skills Training. Retrieved November 24, 2020, from http://en.copian.ca/library/learning/lcnb/cs_tourism/cs_tourism.pdf
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