Outcomes are Just the Beginning: Using Data for Program Improvement – Webinar presenter, Norman Rowen [Video – 58:50] (2012)

This webinar focuses on how to use information on social program outcomes to improve those programs and make sure they function effectively.

The seminar is led by Norman Rowen, a well-known figure in Canada’s Literacy and Essential Skills (LES) field. In particular, he is known for his role in the Pathways to Education program, established in Toronto’s Regent Park housing project in 2001.

In the past, the focus was on input data, like the ratio of staff to clients in a program. Today, in a climate of tighter funding, information on outcomes is more likely to be considered a key indicator of accountability in service delivery.

Rowen uses examples from the Pathways program to illustrate how data available through the Employment Ontario Information System Case Management System (EOIS-CAMS) can be used as part of evidence-based program improvement plans.

He emphasizes the need for both quantitative and qualitative, formal and informal, approaches to collecting data, noting that unobtrusive observation can yield valuable information. For instance, some students in the Pathways program seemed to be having a difficult time completing applications for college programs. The problem turned out to be that no-one in the students’ families had a credit card, which was required to pay registration fees.

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2013-07-15
APA citation
Norman S. Rowen. Outcomes are Just the Beginning: Using Data for Program Improvement – Webinar presenter, Norman Rowen [Video – 58:50] 2012. Web. 20 Jan. 2021 <http://en.copian.ca/library/multimedia/eso/norman_rowen.htm>
Norman S. Rowen (2012). Outcomes are Just the Beginning: Using Data for Program Improvement – Webinar presenter, Norman Rowen [Video – 58:50]. Retrieved January 20, 2021, from http://en.copian.ca/library/multimedia/eso/norman_rowen.htm
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