E-Learning for the Workplace: Creating Canada's Lifelong Learners - Air Canada (2001)

Air Canada is using e-learning to deliver timely, relevant training to those who need it, when they need it.

Employees on the ramp at the airport are critical to aircraft maintenance, passenger safety, and baggage handling. Through e-learning and online knowledge management systems, employees at Air Canada’s Halifax operations have the opportunity to learn and to access workplace knowledge on an as-needed basis.

The Ramp Performance Safety and Support System (RPSS II) is made up of a number of kiosks on the Halifax airport ramp. The kiosks offer employees an opportunity to access learning activities when they need them.

Initially, Air Canada had some getting workers to engage with the e-learning system, primarily because of problems with basic literacy and discomfort in dealing with computers. The airline overcame these challenges by first installing gaming software to help employees become more comfortable, before going on to install the e-learning software.

Air Canada has integrated its e-learning efforts into the overall operation of the organization. Benefits include a reduction in classroom time, and a substantial reduction in the time it takes to communicate to employees the current best practices for safety-related tasks.

In addition, e-learning means that employees can refresh their knowledge in a self-directed style, rather than waiting for instructor-led training.

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Added: 
2013-07-23
APA citation
Conference Board of Canada. E-Learning for the Workplace: Creating Canada's Lifelong Learners - Air Canada 2001. Web. 12 Apr. 2021 <http://en.copian.ca/library/research/cboc/air_canada/air_canada.pdf>
Conference Board of Canada (2001). E-Learning for the Workplace: Creating Canada's Lifelong Learners - Air Canada. Retrieved April 12, 2021, from http://en.copian.ca/library/research/cboc/air_canada/air_canada.pdf
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