The Information Technology Support Associate Program: Keeping IT's Human Resources Pool Filled (2005)

The Software Human Resource Council’s (SHRC’s) Information Technology Support Associate (ITSA) program is a career-awareness and skills development initiative that helps high school students prepare for careers in IT and, at the same time, helps meet the growing demand for skilled IT workers in every sector of the economy.

The ITSA program was developed in 2001 in response to a pending skills shortage for entry-level employees in such IT-related occupations as help desk, technical support, and network support specialists).

Piloted at a high school in British Columbia, the ITSA program offered high school students an opportunity to explore the possibilities of further education and employment in the IT sector. Most graduates from the pilot project used the ITSA program as a stepping stone to further education rather, than as a ticket to a job.

The ITSA program grew into a nationally accredited school-transition program that gives students a head-start on their postsecondary education goals by providing them with a foundation of technical, business, and essential transferable skills, including industry-recognized certifications. More than 90 per cent of the graduates have gone on to postsecondary education, where they have attained, on average, marks that were as much as 20 percent higher than those of classmates who did not participate in the ITSA program.

In addition to the core ITSA program, which focuses on computers and networking, students can also concentrate on database technology skills, or privacy and security networking skills.

Since 1992, the not-for-profit SHRC has worked collaboratively with businesses, educational institutions, associations, and government to develop the skills and knowledge of students, employees, managers, and trainers within the information and communications technology sector.

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2013-08-28
APA citation
Douglas Watt. The Information Technology Support Associate Program: Keeping IT's Human Resources Pool Filled 2005. Web. 14 Apr. 2021 <http://en.copian.ca/library/research/cboc/software_human_resource/software_human_resource.pdf>
Douglas Watt (2005). The Information Technology Support Associate Program: Keeping IT's Human Resources Pool Filled. Retrieved April 14, 2021, from http://en.copian.ca/library/research/cboc/software_human_resource/software_human_resource.pdf
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