Information Needs and Strategies of Canadians with Lower Literacy Skills (1997)

Final Report

This report keys in on the findings of the International Adult Literacy Survey (i.e., "the large number of Canadians with low literacy skills") and reviews "coping strategies" used by those Canadians to deal with departments such as Revenue Canada (e.g., filling out income tax returns) and large institutions such as banks. The report is one part of Revenue Canada's ongoing effort to improve its services to Canadians with lower levels of literacy.

For more information or to obtain copies, contact : Michel Gauthier, Senior Programs Officer, Client Services Directorate, Revenue Canada, Tel. (613) 954-2502. (98.07.16)

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1998-07-16
APA citation
Cogem Research Inc.. Information Needs and Strategies of Canadians with Lower Literacy Skills 1997. Web. 26 Jan. 2022 <http://en.copian.ca/library/research/revcan/cogem1e.pdf>
Cogem Research Inc. (1997). Information Needs and Strategies of Canadians with Lower Literacy Skills. Retrieved January 26, 2022, from http://en.copian.ca/library/research/revcan/cogem1e.pdf
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