Student Services in Adult Literacy - Increasing Awareness for Successful Outcomes (1997)

Referral Systems in Quebec

Beginning in December 1996, Literacy Partners of Quebec carried out a needs assessment of the telephone referral process in Quebec, known as the Montreal region LEARN Line. The mandate for the study was to determine which aspects of the LEARN Line process worked effectively and which areas needed refinement. The study examines what happens after the initial call to the LEARN Line is made; whether or not callers continue on to the next stage and why; if not, why not, and how successful callers are in accessing the services they require. The study also looks at what conditions led to positive outcomes in an attempt to identify patterns of success as well as areas where improvement is needed.

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ISBN: 
0-9696581-1-7
Added: 
1997-01-01
APA citation
Literacy Partners of Quebec and Mandie Aaron. Student Services in Adult Literacy - Increasing Awareness for Successful Outcomes 1997. Web. 20 Sep. 2020 <http://en.copian.ca/library/research/student/student.pdf>
Literacy Partners of Quebec & Mandie Aaron (1997). Student Services in Adult Literacy - Increasing Awareness for Successful Outcomes. Retrieved September 20, 2020, from http://en.copian.ca/library/research/student/student.pdf
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