Successful Communication: Tool Kit (2003)

Literacy and You

Communications Canada has designed this practical tool kit, entitled Successful Communication: Literacy and You, to assist Government of Canada communicators and managers to better communicate to Canadians information about the policies, programs and services that have been designed for them. This resource includes an overview of key techniques, practical examples and case studies that will help to clarify and simplify verbal, written, televised and Internet communications. This tool kit is organized into the following chapters and concludes with a section devoted to case studies:

1. Successful communication
2. Successful written communication
3. Successful verbal communication
4. Successful televisual communication
5. Successful internet communication
6. Evaluation tools
7. Contacts
8. Canadian and international initiatives
Case studies

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APA citation
Communication Canada. Successful Communication: Tool Kit 2003. Web. 1 Dec. 2022 <>
Communication Canada (2003). Successful Communication: Tool Kit. Retrieved December 1, 2022, from
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