Responding to Complaints (2009)

Lesson Plan 20

This lesson plan, prepared by ESL (English as a Second Language) teachers, helps learners identify implied and explicit complaints that they may encounter in the workplace. They will learn vocabulary, expressions as well as the tone required to be able to respond appropriately to these complaints.

Audio dialogue for the lesson is available in mp3 files embedded in the document.
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The Essential Skill required is Oral Communication.

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Added: 
2009-10-28
APA citation
Centre for Canadian Language Benchmarks (CCLB). Responding to Complaints 2009. Web. 19 Oct. 2020 <http://en.copian.ca/library/learning/cclb/language/lesson20/lesson20.pdf>
Centre for Canadian Language Benchmarks (CCLB) (2009). Responding to Complaints. Retrieved October 19, 2020, from http://en.copian.ca/library/learning/cclb/language/lesson20/lesson20.pdf
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