Lesson 15: Customer Service Representatives - Financial Services (2005)

Provide information and instructions to clients for daily bank transactions

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to provide information and instruction to clients for daily banking transactions. It is geared to ESL learners who have professional backgrounds in accounting and who have worked in financial institutions or have customer service experience related to the retail sector. Suggested teacher resources and classroom materials are listed.

The six Essential Skills required are: Reading Text, Document Use, Numeracy, Oral Communication, Working with Others, and Thinking Skills.

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Added: 
2010-01-06
APA citation
Centre for Canadian Language Benchmarks (CCLB). Lesson 15: Customer Service Representatives - Financial Services 2005. Web. 2 Dec. 2020 <http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson15/lesson15.pdf>
Centre for Canadian Language Benchmarks (CCLB) (2005). Lesson 15: Customer Service Representatives - Financial Services. Retrieved December 2, 2020, from http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson15/lesson15.pdf
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