Lesson 16: Customer Service Representatives - Financial Services (2005)

Give advice and respond about Bank Accounts and Service Fees

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to give advice and respond to questions about bank accounts and service fees. It is geared to ESL learners who have professional backgrounds in accounting and who have worked in financial institutions or have customer service experience related to the retail sector. Suggested teacher resources and classroom materials are listed.

The seven Essential Skills required are: Reading Text, Document Use, Numeracy, Oral Communication, Working with Others, Thinking Skills, and Computer Use.

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Added: 
2010-01-06
APA citation
Centre for Canadian Language Benchmarks (CCLB). Lesson 16: Customer Service Representatives - Financial Services 2005. Web. 5 Dec. 2020 <http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson16/lesson16.pdf>
Centre for Canadian Language Benchmarks (CCLB) (2005). Lesson 16: Customer Service Representatives - Financial Services. Retrieved December 5, 2020, from http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson16/lesson16.pdf
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