Lesson Plan 17: Customer Service Representatives - Financial Services (2005)

Fill in deposit slips, explain changes in rates and calculate foreign exchange rates

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services.

The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to fill in deposit slips, explain changes in rates and calculate foreign exchange rates. It is geared to ESL learners who have professional backgrounds in accounting and who have worked in financial institutions or have customer service experience related to the retail sector. Suggested teacher resources and classroom materials are listed.

The five Essential Skills required are: Reading Text, Document Use, Numeracy, Oral Communication, and Thinking Skills.

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Added: 
2010-01-13
APA citation
Centre for Canadian Language Benchmarks (CCLB). Lesson Plan 17: Customer Service Representatives - Financial Services 2005. Web. 26 Nov. 2020 <http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson17/lesson17.pdf>
Centre for Canadian Language Benchmarks (CCLB) (2005). Lesson Plan 17: Customer Service Representatives - Financial Services. Retrieved November 26, 2020, from http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson17/lesson17.pdf
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