This guide is intended to ease the transition process for a newly hired program coordinator at a smaller literacy agency. It is also meant as a tool for regional literacy networks to ease that transition by encouraging the network to take an active role in mentoring and coaching.

The guide begins with a series of self-assessment questions designed to help a new coordinator identify areas of strength and weakness. It includes a list of terms and acronyms and a section on getting to know the regional network.

There are also sections on Literacy Service Planning (LSP); Common Assessment practices; Literacy and Basic Skills (LBS) program guidelines; and the maintenance of learner files.

The guide also includes information about learner satisfaction surveys and tips for establishing a work plan.