Lesson Plan 19: Retail Sales Associate (1 of 2) (2005)

Identify the three customer types

This lesson plan teaches retail sales associates to identify three customer types - those with security needs, social needs and results needs. It is the first of two lesson plans created to teach improved customer service in a retail setting. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience. Suggested teacher resources and classroom materials are listed.

The two Essential Skills required are: Oral Communication, and Continuous Learning.

Get resource
Added: 
2010-01-20
APA citation
Centre for Canadian Language Benchmarks (CCLB). Lesson Plan 19: Retail Sales Associate (1 of 2) 2005. Web. 29 Nov. 2020 <http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson19/lesson19.pdf>
Centre for Canadian Language Benchmarks (CCLB) (2005). Lesson Plan 19: Retail Sales Associate (1 of 2). Retrieved November 29, 2020, from http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson19/lesson19.pdf
© 2020 Copian Library