Lesson Plan 20: Retail Sales Associate (2 of 2) (2005)

Interact with the three customer types in a Retail setting

This lesson plan teaches retail sales associates to interact with the three customer types in a retail setting - those with security needs, social needs and results needs. It is the second of two lesson plans created to improve customer service skills. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience. Learners should have knowledge of the three customer types and be able to identify some of their characteristics. Suggested teacher resources and classroom materials are listed.

The Essential Skill required is Oral Communication.

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Added: 
2010-01-20
APA citation
Centre for Canadian Language Benchmarks (CCLB). Lesson Plan 20: Retail Sales Associate (2 of 2) 2005. Web. 29 Nov. 2020 <http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson20/lesson20.pdf>
Centre for Canadian Language Benchmarks (CCLB) (2005). Lesson Plan 20: Retail Sales Associate (2 of 2). Retrieved November 29, 2020, from http://en.copian.ca/library/learning/cclb/lesson_occspec/lesson20/lesson20.pdf
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