This guide is designed to help employers set up and deliver their own English in the Workplace (EWP) programs. It discusses how differences in language, culture and level of integration into the community can affect workplace safety, productivity and retention rates.

The guide offers a step-by-step process for establishing a EWP training program, beginning with finding a suitable facilitator and forming an advisory team. Other sections deal with carrying out a needs assessment; choosing learning settings; evaluating the program; creating independent learners; and setting goals for full integration.

The guide also discusses tools for increasing awareness and understanding of attitudes and behaviours.

Additional sections outline ways to customize the program for a specific workplace.