Capacity Plus: Organizational Capacity Resource Guide for Ontario's Community Literacy Agencies (2010)

The publisher of this document, Community Literacy of Ontario, is a network of more than a hundred community literacy agencies. The goal of this resource guide is to help those agencies strengthen their performance.

The authors have included chapters on financial management; human resources management; risk management; and customer service. They also discuss strategic planning; program evaluation; board governance; and marketing.

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Added: 
2010-08-19
APA citation
Vicki Trottier and Joanne Kaattari. Capacity Plus: Organizational Capacity Resource Guide for Ontario's Community Literacy Agencies 2010. Web. 27 Oct. 2020 <http://en.copian.ca/library/learning/clo/capacity_plus/capacity_plus.pdf>
Vicki Trottier & Joanne Kaattari (2010). Capacity Plus: Organizational Capacity Resource Guide for Ontario's Community Literacy Agencies. Retrieved October 27, 2020, from http://en.copian.ca/library/learning/clo/capacity_plus/capacity_plus.pdf
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