Customer Service Quality Statements (2010)

Community Literacy of Ontario (CLO) is a network of literacy organizations throughout that province. CLO developed this document in response to practitioners’ concerns about the lack of a way to clearly track and showcase their practices.

The authors have included 10 customer service quality statements. Each statement is followed by a list of best practices for achieving the goal in the statement.

For example, the statement “Our literacy agency provides initial and ongoing support to learners” is followed by a list that includes an in-depth orientation process; referral services for learners with social and economic needs; regular meetings with learners; and the celebration of learners’ achievements.

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Added: 
2010-11-26
APA citation
Community Literacy of Ontario (CLO). Customer Service Quality Statements 2010. Web. 28 Feb. 2021 <http://en.copian.ca/library/research/clo/customer_service/customer_service.pdf>
Community Literacy of Ontario (CLO) (2010). Customer Service Quality Statements. Retrieved February 28, 2021, from http://en.copian.ca/library/research/clo/customer_service/customer_service.pdf
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