Accountability

This Overview is part of the Succession Planning for Literacy and Basic Skills Agencies and Networks - Toolkit, available at: http://library.copian.ca/item/8611.

This presentation, given at a webinar hosted by Essential Skills Ontario (ESO), introduces the concept of social return on investment (SROI) and provides an example of how an organization used it to measure the real value of the services it provides.

This webinar focuses on how to use information on social program outcomes to improve those programs and make sure they function effectively.

The seminar is led by Norman Rowen, a well-known figure in Canada’s Literacy and Essential Skills (LES) field. In particular, he is known for his role in the Pathways to Education program, established in Toronto’s Regent Park housing project in 2001.

The Literacy Coalition of New Brunswick (LCNB) developed this revised strategic plan following its 2009 annual meeting. The authors note that the plan reflects a clearly defined relationship with the Office of Literacy and Essential Skills (OLES), Human Resources and Skills Development Canada, as well as the expectations contained in the funding agreement with the Government of Canada.

The author of this discussion paper has worked for more than 25 years with adult learners in Massachusetts. She describes her experiences from 1990-1999 as an instructor in a training program funded on a pay-for-performance basis under a legislative act designed to transition people off public assistance and into full-time employment.

Community Literacy of Ontario (CLO) is a network of literacy organizations throughout that province. CLO developed this document in response to practitioners’ concerns about the lack of a way to clearly track and showcase their practices.

The authors have included 10 customer service quality statements. Each statement is followed by a list of best practices for achieving the goal in the statement.

In 2007, Ontario’s Ministry of Training, Colleges and Universities convened a working group to develop a framework for assessing Learner Skill Attainment (LSA), one of MCTU’s nine draft measures for deciding how effectively agencies are performing.

This document offers an overview of literacy programs and services provided by professionals and volunteers across Canada. It was prepared by the Council of the Federation (CoF), which is made up of the premiers of Canada’s provinces and territories.

This discussion paper grew out of the findings of research by the Ontario Literacy Coalition (OLC), now called Essential Skills Ontario (ESO) on the topic of professionalization, carried out as part of a knowledge exchange project funded by the Adult Learning Knowledge Centre of the Canadian Council on Learning (CCL).

This paper outlines a project undertaken by the Canadian Centre for Financial Literacy (CCFL), a division of Social and Enterprise Development Innovations (SEDI), a charitable organization that works with community groups to expand economic opportunities for Canadians living in poverty.