Administration

Agency Assessment Tool (2007)

For literacy and basic skills agencies

Literacy and Basic Skills agencies can use this tool to assess their organizational processses as part of their continuous improvement performance management systems. This tool can be used on its own or can be incorporated into existing self-assessment and continuous improvement processes already in place in an organization.

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Added: 
2008-09-16

Agency assessment of organizational capacity - Guide (2007)

For literacy and basic skills (LBS) delivery agencies

This guide is intended to provide information for Literacy and Basic Skills (LBS) funded agencies about what organizational processes need to be in place to implement a continuous improvement performance management system. To successfully implement such a system, an agency must have the organizational capacity to plan, track, organize, analyze and evaluate the results of its day to day operations.

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Added: 
2008-09-16

The ABCs of CIPMS (Continuous Improvement Performance Management System) (2008)

The Ontario Ministry of Training, Colleges and Universities introduced the concept of a Continuous Improvement Performance Management System (CIPMS) to Ontario’s Literacy and Basic Skills adult literacy delivery agencies in 2001. CIPMS is designed to create a cohesive set of policies and improved processes throughout the system so that programs can better work together to address client needs.

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Added: 
2008-07-22

A Guide for the Development of Policies and Procedures in Ontario's Community Literacy Agencies (1999)

This guide was developed to help community literacy agencies develop their own policies and procedures. An introductory chapter explains how to use the guide and is followed by chapters on organizational policies, administrative policies, operational policies (human resources and financial management), and a supporting documents section. The guide is structured to offer basic information on these various policy areas.

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Added: 
2008-03-28

Smartsteps to Organizational Excellence (2002)

This manual was put together by Community Literacy of Ontario (CLO) in order to help literacy agencies who might be struggling with administrative tasks or who need more training and resources to meet key administrative needs. In response to a 2001 survey of Ontario literacy agencies, the CLO developed five online workshops dealing with key administrative topics and produced a resource manual about organizational development.

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Added: 
2008-03-26

Literacy and Access to Administrative Justice in Canada (2005)

A Guide for the Promotion of Plain Language

This document looks at low literacy and the administrative justice system, making recommendations for the use of plain language when working with clients with marginal literacy skills who are faced with an unfamiliar environment, unknown administrative processes, and difficult legal language when dealing with legal processes.

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Added: 
2007-03-16

Best Practices in Action (2004)

Tools for Community-Based Adult Literacy and Basic Education Programs

The NWT Literacy Council has created a comprehensive framework of best practices that encourages literacy providers to reflect on their practice and learn from others. The framework has three tools:
1. A self-assessment tool for programs
2. A resource of practical ideas to help support best practices
3. Examples of best practices in action in NWT programs

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Added: 
2006-11-23

An Orientation Guide for the New LBS College Manager (2004)

This document is intended to provide orientation and guidance to new LBS (Literacy and Basic Skills) College Managers in Ontario.

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Added: 
2004-01-01

A Collection of Policy and Procedure Templates (1999)

For Adult Literacy Service Providers

The purpose of this manual is to provide readers with a set of general policy and procedure templates that should be considered, adapted and modified as required for use in a Literacy and Basic Skills (LBS) program. A template is meant to be a guide or a pattern that can be used to "shape" your work. These policy templates can be used as the starting point for drafting policy in your agency.

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Added: 
2000-05-02
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