Business and plain language

Responding to Complaints (2009)

Lesson Plan 20

This lesson plan, prepared by ESL (English as a Second Language) teachers, helps learners identify implied and explicit complaints that they may encounter in the workplace. They will learn vocabulary, expressions as well as the tone required to be able to respond appropriately to these complaints.

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Added: 
2009-10-28

Clear Workplace Communication (B): Learning to Negotiate in the Workplace (2009)

Lesson Plan 17

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

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Added: 
2009-10-28

Clear Workplace Communication (A) (2009)

Lesson Plan 16

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

This lesson plan is the first of two lessons on clear workplace communication. Prepared by ESL (English as a Second Language) teachers, it is geared to a workplace preparation class.

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Added: 
2009-10-28

Managing My Money (2008)

QLWG Essential Life Skills - Unit 6

Competency-based learning meets the needs of all learners. It is important to keep in mind, however, that all learners are different. In order to address the needs and interests of all learners, the units in this publication have been divided by Essential Life Skills and Individual Life Skills.

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Added: 
2009-09-17

The Clarity Kit: Effective Communication for Municipalities (2006)

Part 3: Analyzing Municipal Communications: the Clarity Audit™

"The Clarity Audit" is the third part of the three-part "Clarity Kit," which was developed to assist municipal workplaces to improve their communication by encouraging the use of clear language. A clarity audit is a tool for gathering information about how an organization communicates, from the perspective of both management and unionized employees.

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Added: 
2007-09-24

The Clarity Kit: Effective Communication for Municipalities (2006)

Part 2: Promoting Clear Communications in Your Municipality

"Promoting Clear Communications in Your Municipality" is the second part of the three-part "Clarity Kit," which was developed to assist municipal workplaces to improve communication in the workplace by encouraging the use of clear language. In this part, the authors explain what is meant by "clear language," why it is of growing importance for the municipal workplace, and the problems caused by unclear language in the workplace.

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Added: 
2007-09-24

The Clarity Kit: Effective Communication for Municipalities (2006)

Part 1: Developing a Strategy for Clear Language in Municipal Communications

"Developing a Strategy for Clear Language in Municipal Communications" is the first part of the three-part "Clarity Kit," which was created to assist municipal workplaces to improve communication in the workplace by encouraging the use of clear language.

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Added: 
2007-09-24

Plain Language as Problem-Solver (2002)

A training and consulting project with a recently merged accountancy firm in New Zealand provided Jacquie with some interesting insights into the increasing relevance of plain language to intensely competitive commercial environments. She worked with people from a range of levels within the firm to redesign the monthly reports they made to their clients.

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Added: 
2003-03-24
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