Business communication

New Brunswick Aboriginal Workplace Essential Skills Curriculum: Course 3 (2010)

Reading Text

This curriculum unit is part of the New Brunswick Aboriginal Workplace Essential Skills (NBAWES) project, which was designed to help Aboriginal adults improve their literacy skills and their employability. The project is based on existing workplace Essential Skills curricula, adapted to meet the needs of Mi’kmaq and Maliseet adult learners.

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Added: 
2011-12-13

Responding to Complaints (2009)

Lesson Plan 20

This lesson plan, prepared by ESL (English as a Second Language) teachers, helps learners identify implied and explicit complaints that they may encounter in the workplace. They will learn vocabulary, expressions as well as the tone required to be able to respond appropriately to these complaints.

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2009-10-28

Clear Workplace Communication (B): Learning to Negotiate in the Workplace (2009)

Lesson Plan 17

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

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2009-10-28

Clear Workplace Communication (A) (2009)

Lesson Plan 16

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

This lesson plan is the first of two lessons on clear workplace communication. Prepared by ESL (English as a Second Language) teachers, it is geared to a workplace preparation class.

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2009-10-28

Reading Memos (2009)

Lesson Plan 13

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, focuses on the formatting conventions of the memo; identifying intended readership for a memo; and understanding a memo’s key information and required action. It also looks at the difference between a letter and a memo; how memos are distributed; and the purposes of memos and other workplace communications.

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Added: 
2009-10-20

The Clarity Kit: Effective Communication for Municipalities (2006)

Part 3: Analyzing Municipal Communications: the Clarity Audit™

"The Clarity Audit" is the third part of the three-part "Clarity Kit," which was developed to assist municipal workplaces to improve their communication by encouraging the use of clear language. A clarity audit is a tool for gathering information about how an organization communicates, from the perspective of both management and unionized employees.

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Added: 
2007-09-24

The Clarity Kit: Effective Communication for Municipalities (2006)

Part 2: Promoting Clear Communications in Your Municipality

"Promoting Clear Communications in Your Municipality" is the second part of the three-part "Clarity Kit," which was developed to assist municipal workplaces to improve communication in the workplace by encouraging the use of clear language. In this part, the authors explain what is meant by "clear language," why it is of growing importance for the municipal workplace, and the problems caused by unclear language in the workplace.

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Added: 
2007-09-24

The Clarity Kit: Effective Communication for Municipalities (2006)

Part 1: Developing a Strategy for Clear Language in Municipal Communications

"Developing a Strategy for Clear Language in Municipal Communications" is the first part of the three-part "Clarity Kit," which was created to assist municipal workplaces to improve communication in the workplace by encouraging the use of clear language.

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Added: 
2007-09-24

Writing for Free Stuff (2000)

This lesson plan from CONNECT teaches learners how to write and type a business letter while practising basic word processing skills.

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Added: 
2003-07-26

Plain Language: beyond a 'movement' (2002)

Repositioning clear communication in the minds of decision-makers

Plain language has evolved to become a product, or a business, or an industry. This development promises benefits for all: greater access to justice, improved efficiency and effectiveness, and increased respect for the rule of law.

Now that plain language has come of age, we need to see it afresh. How?

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Added: 
2003-04-30

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