Clear communication

Responding to Complaints (2009)

Lesson Plan 20

This lesson plan, prepared by ESL (English as a Second Language) teachers, helps learners identify implied and explicit complaints that they may encounter in the workplace. They will learn vocabulary, expressions as well as the tone required to be able to respond appropriately to these complaints.

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Added: 
2009-10-28

Clear Workplace Communication (B): Learning to Negotiate in the Workplace (2009)

Lesson Plan 17

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

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2009-10-28

Clear Workplace Communication (A) (2009)

Lesson Plan 16

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

This lesson plan is the first of two lessons on clear workplace communication. Prepared by ESL (English as a Second Language) teachers, it is geared to a workplace preparation class.

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Added: 
2009-10-28

Providing Directions & Instructions (2009)

Lesson Plan 11

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, is aimed at learners who don’t feel confident giving directions and instructions. Its objectives are to help the learner be able to give directions; distinguish between polite instructions and a command; and give instructions.

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Added: 
2009-10-20

Smart Language: Readers, Readability, and the Grading of Text (2007)

The author uses the term “smart language” to describe language that fits the reading skills of the reader.

The author offers an introduction to adult literacy surveys, research on readability, and readability formulas. He outlines the shift from classic readability studies like text levelling and vocabulary-frequency lists towards new readability measures like the cloze test and reading efficiency.

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Added: 
2009-10-16

Making Requests (2009)

Lesson Plan 6

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, is aimed at learners who want to improve the formality and appropriateness of their interactions with co-workers. Vocabulary is focused on words and phrases that allow someone to courteously request, accept, refuse or offer an alternative.

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Added: 
2009-10-14

What's for Dinner? (2008)

QLWG Essential Life Skills - Unit 5

Competency-based learning meets the needs of all learners. It is important to keep in mind, however, that all learners are different. In order to address the needs and interests of all learners, the units in this publication have been divided by Essential Life Skills and Individual Life Skills.

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Added: 
2009-09-17

On the Job: Essential Skill of Oral Communication (2006)

Integrating oral communication skills into the ESL classroom is nothing new – in fact that is pretty well a “raison d’etre” in the first place. Most language learning methods used in Canada include a balanced approach to learning that integrates speaking and listening, as well as reading and writing.

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Added: 
2009-06-30

Christmas Week (1993)

This narrative by Sheelah Demetre of the Western Quebec Literacy Council tells the story of Emma who just before Christmas feels like her world is falling apart. Family and personal issues are mounting and what is contained in the media is presenting an increasingly negative picture. Will Emma find the strength to cope?

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Added: 
2009-06-12

Clear Language (2009)

Plain Language

More people will understand and be able to utilize your information if it is written in clear language. When a document is unclear, people lose interest, get frustrated and give up. Worse, if a reader misunderstands a document the result can sometimes be a costly or tragic error.

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Added: 
2009-01-12

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