Communication skills

Fighting an Eviction (2009)

Canadian Language Benchmark 3/4

This document is housed on the Community Legal Education of Ontario (CLEO) server.

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Added: 
2010-10-01

Deposits and Other Charges (2009)

Canadian Language Benchmark 3/4

This document is housed on the Community Legal Education of Ontario (CLEO) server.

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Added: 
2010-10-01

Presenter's Guide: Making Effective Presentations & Safety Talks (2009)

This document sets out a five-hour program for training people to give effective presentations and safety talks.

The program is divided into five segments: setting the stage, which deals with challenges in presenting safety talks; how to use a script effectively; body language, voice and questioning techniques; building rapport and dealing with disruptions; and presentation practice and feedback.

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Added: 
2010-07-27

Priority Communications Within the City of Vancouver (2010)

This document is a case study of the Vancouver Municipal Workplace Language Program (VMWLP). The program was established in 1990 to address the need to upgrade employees’ literacy, language, and communication skills.

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Added: 
2010-05-11

Responding to Complaints (2009)

Lesson Plan 20

This lesson plan, prepared by ESL (English as a Second Language) teachers, helps learners identify implied and explicit complaints that they may encounter in the workplace. They will learn vocabulary, expressions as well as the tone required to be able to respond appropriately to these complaints.

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2009-10-28

Clear Workplace Communication (B): Learning to Negotiate in the Workplace (2009)

Lesson Plan 17

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

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2009-10-28

Clear Workplace Communication (A) (2009)

Lesson Plan 16

In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.

This lesson plan is the first of two lessons on clear workplace communication. Prepared by ESL (English as a Second Language) teachers, it is geared to a workplace preparation class.

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2009-10-28

On the Job: Essential Skill of Thinking (2006)

People coming from different cultures and school systems have developed different ways of thinking and processing information. In some cultures significant use of memory is stressed more than in others. Decision making is discouraged in cultures where a top-down management style is favoured. In other countries secretaries still manage timetables and schedules with the result that some managers have not developed job task planning skills.

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Added: 
2009-06-30

Heavy Equipment Operator (HEO) (2006)

Skills Passport

The Workplace Education Manitoba Steering Committee (WEMSC) funded a project to develop and pilot an entry-level curriculum for essential skills and employability skills for heavy equipment operators (HEOs) and skilled labourers. This passport validates that the owner has been recognized as having the entry-level skills required of a Heavy Equipment Operator under a certified training and assessment program.

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Added: 
2009-04-01

The Big Picture (2004)

Essential Skills for Life, Learning and Work, National Version

This publication is related to Human Resources Development Canada's Applications of Working and Learning (AWAL) project, a national, professional development project for educators. It is part of a student-focused bilingual AWAL project that was developed as a way to bring the Essential Skills research, not just to teachers, but also to students.

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Added: 
2009-03-13

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