customer service

Accessibility for Individual Service: Frontier College Customer Service Training Program (2012)

This training guide is designed to help an organization’s staff and volunteers find the best way to serve customers with disabilities. The term customer is defined broadly as someone who calls to inquire, walks in the door, or who deals with the organization on any given day.

The guide begins with a definition of disability as described in both human rights and workplace legislation.

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Alcool NB Liquor (2005)

Case Study

Alcool NB Liquor (ANBL) delivers training material via email to help store employees improve their product knowledge, customer service, and communication skills.

ANBL is a provincial Crown corporation responsible for the purchase, importation, distribution, and retailing of all beverage alcohol in New Brunswick.

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