Guidelines

Best-Practice: Sexuality Education for Children and Youth with Physical Disabilities – Developing a Curriculum Based on Lived Experiences (2010)

This document describes a project undertaken to develop guidelines for teaching sexual health education to children and youth with physical disabilities.

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Added: 
2014-04-16

Customer Service Quality Statements (2010)

Community Literacy of Ontario (CLO) is a network of literacy organizations throughout that province. CLO developed this document in response to practitioners’ concerns about the lack of a way to clearly track and showcase their practices.

The authors have included 10 customer service quality statements. Each statement is followed by a list of best practices for achieving the goal in the statement.

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Added: 
2013-03-05

Planning Together: The Final Report of the Literacy Community Planning Process (LCPP) Development Project (2012)

Literacy Service Planning Guide - version 2012

This is a revised version of a document originally published in 1999, examining the evolution of the Literacy Community Planning Process (LCPP) Committees in the Waterloo-Wellington region of Ontario. The author notes that LCPP Committees are now also referred to as Literacy Service Planning Committees (LSP) or Literacy Community Planning (LCP) Committees.

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Added: 
2012-12-20

Plain Language Tipsheet (2010)

In this document, which complements “Plain Language: A guide to clear, effective communication,” the authors define plain language and explain why it is both effective and efficient.

They also use the acronym POWER to summarize their guidelines for using plain language: Pinpoint your purpose and audience; Outline your document; Write or rewrite; Enhance with design; Read, test and revise.

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Added: 
2011-05-06

Social Media Guidelines (2011)

This document offers guidelines for using social media like Facebook and Twitter responsibly and effectively to get a message out.

The authors discuss issues of privacy, confidentiality and transparency when using social media and offer tips for making the message interesting and memorable.

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Added: 
2011-04-29

Customer Service Quality Statements (2010)

Community Literacy of Ontario (CLO) is a network of literacy organizations throughout that province. CLO developed this document in response to practitioners’ concerns about the lack of a way to clearly track and showcase their practices.

The authors have included 10 customer service quality statements. Each statement is followed by a list of best practices for achieving the goal in the statement.

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Added: 
2010-11-26

Understanding Essential Skills (2010)

This document offers a quick guide to the nine essential skills identified by Human Resources and Skills Development Canada as necessary for dealing with the demands of home, work and community life.

The authors list and explain each skill, and discuss their role in helping people acquire other skills. They also discuss how essential skills development differs from work skills training.

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Added: 
2010-11-12

Promoting Best Practices In Volunteer Management (2010)

This document sets out six features of the quality standard for program-volunteer relations in Ontario’s community-based literacy agencies. It complements 18 core quality standards for such agencies, approved for Literacy and Basic Skills programs of Ontario’s Ministry of Training, Colleges and Universities.

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Added: 
2010-06-01

A Collection of Policy and Procedure Templates for Adult Literacy Service Providers (1999)

This manual provides a set of general policy and procedure templates that should be considered, adapted and modified as required, and thereafter adopted for use in a Literacy and Basic Skills program .The templates are meant to be a starting point for drafting policy in an agency.

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Added: 
2000-05-02
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