Interpersonal communication

Couples and Money (2009)

This brief document is one in a series developed by Money Mentors, a not-for-profit credit counselling and money management organization based in Alberta.

The authors note that money can cause conflict in any relationship, and it can be a challenge when two people merge into one household. But, with some planning and communication, conflict can be reduced.

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2014-02-05

Communication Skills – Instructional Resource (2012)

This instructor’s manual is part of the “Career – Life – Work” series produced by the NWT Literacy Council.

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2013-10-04

Going to the Doctor: You can do it! (2010)

Written in clear language, this guide helps to make dealing with the health-care system a less intimidating experience.

The authors cover such topics as when to go to the doctor; making and keeping appointments; preparing for an appointment; answering the doctor’s questions; and taking prescribed medications correctly.

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2013-10-01

Ethics and Special Needs [Video – 8:21 ] (2008)

This video explains the importance both of ethics and of meeting special needs in the tourism industry.

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2012-10-22

Establishing Rapport [Video - 6:39] (2008)

This video is one of the resources prepared as part of the Emerit professional certification program developed by the Canadian Tourism Human Resource Council (CTHRC).

Here, the focus is on communication and the importance of tourism workers establishing rapport with customers. The narrators point to three steps that can be used to establish rapport: anticipation; introduction; and connection.

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2012-10-04

The Clear Writer's Hit Squad [Video - 15:52] (2009)

This video takes an amusing approach to the subject of clear writing for the workplace.

It begins with a writing “hit squad” bursting in on a manager as he writes another jargon-filled, overly complicated memo to his employees. The manager learns that while his writing is grammatically correct, it is anything but clear.

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2012-05-17

Communication Essentials: Oral Communication Skills Workshop (2008)

This presentation, designed for a workshop on oral communication, provides an overview of the subject as both a skill in itself and as one of the nine Essential Skills.

It includes lists of factors that can help or hinder communication; reasons for studying communication; pointers about culture and communication; and diagrams illustrating the complexity of group communication.

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2012-03-01

Asking for Clarification: Understanding the Message (2009)

Lesson Plan 10

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, is aimed at learners who are reluctant to ask others to slow down or repeat what they have said. The goal is to help learners find ways to interrupt politely when they need clarification. As well, the lesson reassures learners that asking for clarification doesn’t mean losing face in the workplace.

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2009-10-14

Writing Requests Using Email (2009)

Lesson Plan 8

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, has been designed for learners who are not comfortable putting requests into writing. The lesson plan provides vocabulary and exercises to practise the skills required to make requests politely and effectively. It also includes a discussion of how, in the workplace, something formulated as a question may actually be an order.

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2009-10-14
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