Lesson plans

Lesson Plan 20: Retail Sales Associate (2 of 2) (2005)

Interact with the three customer types in a Retail setting

This lesson plan teaches retail sales associates to interact with the three customer types in a retail setting - those with security needs, social needs and results needs. It is the second of two lesson plans created to improve customer service skills. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience.

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Added: 
2010-01-20

Family Tutoring (2009)

Families Learning to Read and Write Together

Family Tutoring is a family literacy program developed by the NWT Literacy Council to support school-aged children and their families in their efforts to develop reading and writing skills. The program is geared for parents, teacher’s assistants, and tutors who work with children at the emerging and early reader stages.

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Added: 
2010-01-08

Lesson 16: Customer Service Representatives - Financial Services (2005)

Give advice and respond about Bank Accounts and Service Fees

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to give advice and respond to questions about bank accounts and service fees.

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Added: 
2010-01-06

Lesson 15: Customer Service Representatives - Financial Services (2005)

Provide information and instructions to clients for daily bank transactions

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to provide information and instruction to clients for daily banking transactions.

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Added: 
2010-01-06

Lesson 14: Labourers in Processing, Manufacturing & Utilities (2005)

Reading a bulletin on back safety

This lesson plan teaches safety in the workplace for front line labourers in Processing, Manufacturing and Utilities. The lesson task, prepared by ESL (English as a Second Language) teachers, is to read a bulletin on back safety. Suggested teacher resources and classroom materials are listed.

The two Essential Skills required are: Oral Communication, and Reading.

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Added: 
2010-01-06

Lesson 13: Taxicab Driver (2005)

Reading a road map to find locations

This is the second of two lesson plans that teach map reading. The lesson task, prepared by ESL (English as a Second Language) teachers, is to read a road map to plot a route. This class could be taught as part of a training program for new cab drivers, or as a regular ESL class as an exercise in map reading and becoming familiar with a city. Suggested teacher resources and classroom materials are listed.

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Added: 
2010-01-06

Lesson 12: Shippers and Receivers (2005)

Find solutions for various shipping problems

This lesson plan teaches problem solving skills for shippers and receivers in a manufacturing plant. The lesson task, prepared by ESL (English as a Second Language) teachers, is to find solutions for the various problems that are typical in a shipper receiver's day. The lesson is geared to multilevel employees. Suggested teacher resources and classroom materials are listed.

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Added: 
2010-01-06

Lesson 11: Small Business Owner - Operators (2005)

Complete a GST return form

This lesson plan is one in a series of lessons about small business needs. It is geared to learners who would be working in or starting their own small business. The lesson task, prepared by ESL (English as a Second Language) teachers, asks students to complete a GST return form. Suggested teacher resources and classroom materials are listed.

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Added: 
2009-12-23

Lesson 10: Nurse Aide (2005)

Give an oral report referencing written notes

This lesson plan teaches health care professionals how to give an oral account of care and observation while referencing written notes. Prepared by ESL (English as a Second Language) teachers, it is geared to learners who have experience recording health care data and are who familiar whith medical terminology and common abbreviations. Suggested teacher resources and classroom materials are listed.

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Added: 
2009-12-23

Lesson 9: Generic (2005)

Write a cover letter in response to an advertisement or posting

This lesson plan teaches learners to write a cover letter in response to an advertisment or job posting. Prepared by ESL (English as a Second Language) teachers, it is geared to professionals on a job search. Suggested teacher resources and classroom materials are listed.

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Added: 
2009-12-23

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