Oral communication

Communication Essentials: Modular Workshop - Introduction (2009)

This guide offers facilitators the tools they need to deliver a one-day workshop designed to help learners build and practise their oral communication skills.

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Added: 
2012-03-21

Communication Essentials: Modular Workshop Exercises (2009)

Complexity Level 2

This document contains core exercises for a one-day workshop aimed at helping learners improve their oral communication skills.

The exercises focus on six skills: listening; asking questions; giving instructions; sharing an opinion; saying no; and giving and receiving feedback. There is at least one exercise for each of those skills.

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Added: 
2012-03-13

Communication Essentials: Oral Communication Skills Workshop (2008)

This presentation, designed for a workshop on oral communication, provides an overview of the subject as both a skill in itself and as one of the nine Essential Skills.

It includes lists of factors that can help or hinder communication; reasons for studying communication; pointers about culture and communication; and diagrams illustrating the complexity of group communication.

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Added: 
2012-03-01

Casino Oral Communication Skills: Essential Skills for the Gaming Industry (2010)

This workbook is part of a series developed during a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries.

The first section focuses on general Oral Communication skills, including communicating with professionalism; listening effectively; using non-verbal communication; speaking with clarity; responding effectively in difficult situations; and contributing to meetings.

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Added: 
2012-02-21

Communication in the Canadian Workplace: Part Two - Resolving Workplace Conflict [Video - 13:03] (2009)

This 13-minute video is part of a series prepared by Human Resources and Social Development Canada (HRSDC) to illustrate the importance of effective oral communication in a Canadian workplace. While the information it contains would be useful for anyone, it is aimed particularly at people who are new to Canada.

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Added: 
2011-10-28

Communication in the Canadian Workplace: Part One - The Interview [Video - 21:02] (2009)

This video, about 20 minutes in length, has been prepared by Human Resources and Social Development Canada (HRSDC) to highlight the importance of effective oral communication in a Canadian workplace. The information is aimed particularly at people who are new to Canada.

The video focuses on a young man who has recently moved to Canada from China and who is being interviewed for a job at an accounting firm.

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Added: 
2011-10-21

Customer Care for Housekeepers (2010)

Training Materials for Hotel Housekeeping Staff

This resource was developed to respond to Essential Skills training needs, particularly oral communication, of immigrants working as hotel housekeeping staff.

The first three units of the document deal with cleaning guest rooms; customer care; and safety and emergencies. These units have been designed for staff with Canadian Language Benchmark (CLB) levels 1 to 3.

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Added: 
2011-10-18

Aboriginal Literacy & the Importance of "Unlearning" (2011)

Panel presentation by Allan Quigley, St. Francis Xavier University

In this document, presented as part of a panel discussion during the launch of the Aboriginal Adult Literacy Assessment Tool (AALAT), the author argues that current measures of literacy are arbitrary criteria that are biased against Aboriginal people.

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Added: 
2011-06-21

Oral Communication Tip Sheet (2009)

This document is aimed at those who want to make their spoken communication more effective. The authors have included general tips, like speaking more slowly and pronouncing words clearly. Higher level tips include tailoring the message for the audience, asking questions for clarification, and using the active rather than the passive voice.

The authors have included some practice exercises and a worksheet to chart progress.

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Added: 
2010-10-12

Oral Communication Self-Assessment (2009)

This is one in a series of self-assessment tools prepared by Human Resources and Skills Development Canada (HRSDC) to help individuals determine their grasp of essential skills.

The first section of this document includes a series of statements designed to measure how well a person uses speech to share thoughts and information. The individual must check off either Yes, Somewhat or No in response to each statement.

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Added: 
2010-08-31

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