Training guides

Accessibility for Individual Service: Frontier College Customer Service Training Program (2012)

This training guide is designed to help an organization’s staff and volunteers find the best way to serve customers with disabilities. The term customer is defined broadly as someone who calls to inquire, walks in the door, or who deals with the organization on any given day.

The guide begins with a definition of disability as described in both human rights and workplace legislation.

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Added: 
2014-04-16

Educators' Guide: National Occupational Standards (2011)

This document provides guidelines, tips, and templates to help workplace educators and trainers design programs based on National Occupational Standards (NOS), which describe the standard knowledge, skill, and performance levels required to be considered competent in a particular occupation.

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Added: 
2014-04-02

Employers' guide: Teaching Businesses how to Implement National Occupational Standards in the Workplace (2011)

This document provides guidelines and tips for the design of human resources programs based upon National Occupational Standards (NOS) for various positions within the food processing industry. The NOS describe the skills and knowledge needed to perform competently in an occupation.

The guide is divided into two parts, with the first part providing a general introduction to NOS and highlighting their benefits and uses.

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Added: 
2014-03-31

Ontario Adult Literacy Curriculum Framework Spring 2011 (2012)

Implementation Training Guide

This document is based on Ontario Adult Literacy Curriculum Framework (OALCF) training delivered in the fall of 2011. The OALCF is a framework that supports Literacy and Basic Skills (LBS) programs in the delivery of task-based programming to learners.

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Added: 
2012-05-31

Ontario Adult Literacy Curriculum Framework Fall 2011 (2012)

Implementation Training Guide

The Ontario Adult Literacy Curriculum Framework (OALCF) was developed to improve the transitions of adults through Employment Ontario (EO) programs and the broader education and training system. It is not a curriculum in the traditional sense of the word, but rather a framework that supports Literacy and Basic Skills (LBS) programs in the delivery of task-based programming to learners.

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Added: 
2012-05-24

Creating Learning Partners (2011)

A facilitator's guide for training effective adult literacy tutors

This training guide is intended for literacy coordinators and others who train adult literacy tutors.

It is divided into 12 units dealing with such topics as learning styles; characteristics of adult learners; planning for learning; and learning disabilities.

As well, two units focus specifically on English as a Second Language (ESL) tutoring.

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Added: 
2008-09-04

How to Train Homework Club Volunteers (2007)

A Frontier College Tutor's Guide

Frontier College developed this guide as an aid for those involved in training volunteer homework club tutors. The purpose of tutor training is to extend tutors’ knowledge, strengthen their skills and increase their confidence so they feel prepared to tutor. This resource guide has been designed for both new and experienced facilitators.

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Added: 
2008-03-26

Trails to Literacy Around the Province (2002)

Positive Pathways To A Brighter Future

This report is developed to assist literacy agencies and their partners in developing a Trails to Literacy project. Trails is a ‘participatory’ learning concept developed to link learner-driven literacy upgrading with community marketing.

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Added: 
2007-05-16

Breaking the Cycle of Violence (2003)

Resources for Literacy Workers

This book is a resource for literacy workers. One of its focus is on the challenges of people having limited literacy skills when they attempt to access counselling services. It also includes information for workers who may be working with victims of abuse and violence.

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Added: 
2005-11-23

A Facilitator's Guide For Self-Esteem (1999)

Creating a Learning Culture in the Home

This document has a series of exercises that groups can use at workshops to learn how to understand, develop, and nurture self-esteem. It also has information to help someone facilitate the workshop.

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Added: 
2003-06-24
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