Workplace literacy

Bare Essentials: An Introduction to Essential Skills (2008)

This report grew out of a project entitled Provincial Partnerships to Promote Essential Skills: Motivation, Process and Outcomes. The partners agreed to focus on an Essential Skills resource for frontline practitioners and they developed a manual for that purpose. Originally, the focus was on developing a workshop that could be presented in venues appropriate to each of the project partners.

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2010-02-17

Lean on Learning to leverage continuous improvements (2009)

This report deals with the concept of continuous improvement to build a "lean" workplace. In this context, lean describes a workplace that doesn't waste material, movement or human potential. A lean workplace can be achieved by bringing workers and management together to find creative ways to improve efficiency and quality. Engaging workers in solving problems also helps improves literacy and essential skills through informal learning.

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2010-02-08

Lesson Plan 23: Preparing a Written Commentary for an Oral Presentation (2005)

To develop a commentary to conduct a Site Tour

This lesson plan teaches learners to prepare a written commentary for an oral presentation in order to conduct a tour of a local tourist site. It is the second of three lesson plans created to assist local tour guides give effective site tours. Prepared by ESL (English as a Second Language) teachers, it is geared to well-educated individuals who had careers in the tourism industry.

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2010-01-26

Lesson Plan 22: Local Tour Guide (2005)

Deliver a narrative about a local tourist site

This lesson plan teaches learners how to deliver a prepared commentary of a local tourist site. It is the third of three lesson plans created to assist local tour guides give effective site tours. Prepared by ESL (English as a Second Language) teachers, it is geared to well-educated individuals who had careers in the tourism industry. Suggested teacher resources and classroom materials are listed.

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2010-01-26

Lesson Plan 21: Local Tour Guide (2005)

Give effective Site Tours

This lesson plan teaches the use of graphic organizers to develop oral presentations. It is the first of three lessons created to assist local tour guides give effective site tours. Prepared by ESL (English second language) teachers, it is geared to well-educated individuals who had careers in the tourism industry. Suggested teacher resources and classroom materials are listed.

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2010-01-20

Lesson Plan 20: Retail Sales Associate (2 of 2) (2005)

Interact with the three customer types in a Retail setting

This lesson plan teaches retail sales associates to interact with the three customer types in a retail setting - those with security needs, social needs and results needs. It is the second of two lesson plans created to improve customer service skills. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience.

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2010-01-20

Lesson Plan 19: Retail Sales Associate (1 of 2) (2005)

Identify the three customer types

This lesson plan teaches retail sales associates to identify three customer types - those with security needs, social needs and results needs. It is the first of two lesson plans created to teach improved customer service in a retail setting. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience.

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2010-01-20

Lesson 16: Customer Service Representatives - Financial Services (2005)

Give advice and respond about Bank Accounts and Service Fees

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to give advice and respond to questions about bank accounts and service fees.

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2010-01-06

Lesson 15: Customer Service Representatives - Financial Services (2005)

Provide information and instructions to clients for daily bank transactions

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to provide information and instruction to clients for daily banking transactions.

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Added: 
2010-01-06

Lesson 14: Labourers in Processing, Manufacturing & Utilities (2005)

Reading a bulletin on back safety

This lesson plan teaches safety in the workplace for front line labourers in Processing, Manufacturing and Utilities. The lesson task, prepared by ESL (English as a Second Language) teachers, is to read a bulletin on back safety. Suggested teacher resources and classroom materials are listed.

The two Essential Skills required are: Oral Communication, and Reading.

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Added: 
2010-01-06

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