2008

Plain Language Summaries: Literacy scores, human capital and growth across fourteen OECD countries (2008)

This brief document offers a summary of a study that used data from the 1994 International Adult Literacy Survey (IALS) as the basis for measuring the quality of the investment in education within an analysis of economic growth for 14 countries that are members of the Organisation for Economic Cooperation and Development (OECD).

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2012-12-03

Visual interpretation for deaf clients: A portrait of the profession and a state of the field review on the training needs of interpreters (2008)

Summary

This is the abstract of a report on the state of visual interpretation training in the province of Quebec, released in 2008. The full report is available in French only.

Visual interpretation training is a complex process, as interpreters must be prepared to work in a wide range of settings and deal with a variety of interpretation tools, including sign language and transliteration.

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2012-11-22

Plain Language Summaries: Building on our Competencies - Canadian Results of the International Adult Literacy and SKills Survey (2008)

In this document, the author offers a plain-language summary of a 2005 Statistics Canada report that presented the results of the 2003 International Adult Literacy and Skills Survey (IALSS), the Canadian component of the Adult Literacy and Life Skills program (ALL).

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2012-11-19

Plain Language Summaries: Measuring Adult Literacy and Life Skills - New Frameworks for Assessment (2008)

This is one in a series of straightforward summaries of a number of online research documents from Statistics Canada. It is part of a project carried out by the National Adult Literacy Database (NALD), with funding from the Canadian Council on Learning (CCL).

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2012-11-13

Team Approach [Video – 5:57] (2008)

This video is part of the Emerit professional training program developed by the Canadian Tourism Human Resource Council (CTHRC).

The narrators explain that success in tourism relies on everyone accepting the team approach, which means putting the good of the team ahead of one’s personal feelings. Team work requires respect, negotiating skills, and good communication.

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2012-11-02

Plain Language Summaries: Literacy in Canada - Disparity Between Francophones and Anglophones (2008)

This document is part of a National Adult Literacy Database (NALD) project, funded by the Canadian Council on Learning (CCL), aimed at providing straightforward summaries of research documents available from Statistics Canada.

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2012-10-22

Ethics and Special Needs [Video – 8:21 ] (2008)

This video explains the importance both of ethics and of meeting special needs in the tourism industry.

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2012-10-22

Selling Techniques [Video – 7:46] (2008)

This video is one of the resources prepared as part of the Emerit professional training program developed by the Canadian Tourism Human Resource Council (CTHRC).

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2012-10-15

Plain Language Summaries: Literacy Skills, Occupational Assignment and the Returns to Over- and Under-Education (2008)

This paper is part of a series of summaries that explain, in straightforward language, a number of online research documents from Statistics Canada. It is part of a project carried out by the National Adult Literacy Database (NALD), with funding from the Canadian Council on Learning (CCL).

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2012-10-15

Handling Complaints [Video – 8:02] (2008)

This video explores the importance of handling complaints effectively in the hospitality industry.

The narrators discuss potential causes for complaints, including bad service, poor quality, and unavailability of a product. They point out that complaints can actually improve business by helping to identify problem areas. If patrons don’t complain, the problem can reoccur, business will be lost, and the firm’s reputation may suffer.

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2012-10-11

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