2008

Establishing Rapport [Video - 6:39] (2008)

This video is one of the resources prepared as part of the Emerit professional certification program developed by the Canadian Tourism Human Resource Council (CTHRC).

Here, the focus is on communication and the importance of tourism workers establishing rapport with customers. The narrators point to three steps that can be used to establish rapport: anticipation; introduction; and connection.

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2012-10-04

Plain Language Summaries: Inequalities in Literacy Skills Among Youth in Canada and the United States (2008)

This paper is part of a series of documents that explain, in straightforward language, a number of online research documents from Statistics Canada. It is part of a project carried out by the National Adult Literacy Database (NALD), with funding from the Canadian Council on Learning (CCL).

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2012-10-02

Community Literacy Planning Guide (2008)

This guide outlines the planning process for establishing community literacy programs in British Columbia. It was developed by 2010 Legacies Now, a non-profit organization created in 2000 to build support for Vancouver’s bid for the 2010 Olympic and Paralympic Winter Games.

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2012-09-24

Plain Language Summaries : Literacy, Numeracy and Labour Market Outcomes in Canada (2008)

In this document, the author offers a plain-language summary of a 2001 Statistics Canada report that used Canadian data from the International Adult Literacy Survey (IALS) to investigate the relationship between labour market success and literacy skills. The specific skills measured in IALS were prose literacy, document literacy, and numeracy.

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2012-09-10

Plain Language Summaries: Literacy and Literacy Training of Francophones in Canada: Results of the International Adult Literacy Survey (2008)

This paper is part of a series of documents that explain, in straightforward language, a number of online research documents from Statistics Canada. It is part of a project carried out by the National Adult Literacy Database (NALD), with funding from the Canadian Council on Learning (CCL).

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2012-09-05

Media literacy for children in the internet age (2008)

Lessons in Learning – January 10, 2008

While new media can promote learning, it can also expose children to danger, including inappropriate sexual content and online bullying. Media literacy, for both parents and children, is vital for understanding new media and for ensuring that children’s exposure to the digital world is safe and enjoyable.

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2012-09-04

Parents' role in their children's homework (2008)

Lessons in Learning – February 7, 2008

According to a 2007 survey, 72 percent of Canadian parents feel that homework is a frequent source of household stress, though most parents also believe that it is a valuable learning tool.

This document contains advice, culled from a variety of sources, on how parents can reduce the stress level and ensure that homework is a good learning experience for their children.

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2012-08-29

Guide to Coordinating and Delivering Training for Employment Ontario Frontline Staff (2008)

This guide grew out of a project undertaken by Project READ Literacy Network Waterloo-Wellington with the goal of enhancing the existing information and referral network in that region among Employment Ontario agencies.

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2012-08-29

Plain Language Summaries: Gaining and losing literacy skills over the life course (2008)

This document is part of a National Adult Literacy Database (NALD) project, funded by the Canadian Council on Learning (CCL), aimed at providing a way of quickly identifying the usefulness and relevancy of online, full-text research documents from Statistics Canada.

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2012-08-28

How low literacy can affect your health (2008)

Lessons in Learning – March 6, 2008

If individuals are to make educated decisions about their health, they must have the literacy skills required to find and understand reliable and up-to-date health-related information, the authors of this document say. However, despite Canada’s pride in its national health care program and a relatively high standard of living, disparities in literacy skills have a significant negative impact on the health of Canadians.

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2012-08-24

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