Canadian Tourism Human Resource Council (CTHRC)

Team Approach [Video – 5:57] (2008)

This video is part of the Emerit professional training program developed by the Canadian Tourism Human Resource Council (CTHRC).

The narrators explain that success in tourism relies on everyone accepting the team approach, which means putting the good of the team ahead of one’s personal feelings. Team work requires respect, negotiating skills, and good communication.

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Added: 
2012-11-02

Ethics and Special Needs [Video – 8:21 ] (2008)

This video explains the importance both of ethics and of meeting special needs in the tourism industry.

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Added: 
2012-10-22

Selling Techniques [Video – 7:46] (2008)

This video is one of the resources prepared as part of the Emerit professional training program developed by the Canadian Tourism Human Resource Council (CTHRC).

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Added: 
2012-10-15

Establishing Rapport [Video - 6:39] (2008)

This video is one of the resources prepared as part of the Emerit professional certification program developed by the Canadian Tourism Human Resource Council (CTHRC).

Here, the focus is on communication and the importance of tourism workers establishing rapport with customers. The narrators point to three steps that can be used to establish rapport: anticipation; introduction; and connection.

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Added: 
2012-10-04
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